Element Shop - Customer Reviews
We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.
We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.
Ratings based on data collected by third party reviewing platform.
| 5 | 93% | |
| 4 | 6% | |
| 3 | 1% | |
| 2 | 0% | |
| 1 | 0% |
Latest Element Shop customer service reviews
Trusted Customer
9 September 2024 02:05
'Top guys and service never a problem'
Theses guys are great top service though out
Deliver what they say thanks
Thanks so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience at Element Shop.
Graham Sutherland, Midlothian
7 September 2024 20:14
'Great retailer'
Good email advice and very swift delivery. Superb.
Thank you so much for your 5-star review! We appreciate you taking the time to leave your feedback on our service.
DEVIreg Smart Electric Programmable Thermostat - Polar White
Very swift delivery from retailer.
The device itself was very easily fitted, and it’s very easy indeed to use from the app.
The only glitch was that it took far too many attempts to connect to my phone/ local network. I’m dreading fitting another one (far from router/ in a cupboard)….
It's great to hear you're happy with the new Devi Smart thermostat. If you require any assistance with the set up, please contact DEVI directly on 0330 8086 888.
Paul Davis, Horsham
5 September 2024 18:07
I have used these people for years just call them up tell them what you need if you are not sure they are very helpful and will stear you in the right direction.
They are very friendly and helpful, you get emails showing you confirmation, invoice delivery information.
I order the mat and most of the time I have it the next day unless you order to late for the next day or it's a Friday.
But that's life so plan for it.
Thank you very much for the detailed 5 star review! We're always happy to assist if you're unsure of your underfloor heating needs. We’re very grateful for customers like you and hope you stick with us for years to come.
Flexible Conduit for Floor Sensing Thermostat per Metre
I use the conduit for the probe on the heatmats I use. This means if the probe fails it can be changed in under ten minutes instead of removing tiles and damaging the heatmat.
Just put a piece of tape on the probe wire were it enters the conduit and if you ever need to change it you can mark the new probe at the same length and this will give you a marker so you know when the probe is in the right spot in the conduit.
DEVIreg Touch Thermostat - Pure White
I buy underfloor heating mats for my wetrooms and the Devireg touch is the only programmer I would use. You can set it up in around 60 seconds and is so easy to use, it has a button for quick access to functions. They have installed start and stop time that mist people use whuch are very easy to change if you need to, It also looks good.
Trusted Customer
5 September 2024 07:55
'Perfect'
The buying experience was very easy and the order was processed and shipped very quickly, with updates along the way. I would not hesitate to recommend this company.
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the heating community.
Nigel Jones, Hereford
4 September 2024 09:12
Good and informative
Thank you so much for taking the time to leave us a rating.
Imran Najak, Bolton
31 August 2024 19:13
'Great service'
Simple and easy to use website, product info helped in choosing this item. Delivery service was fantastic
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the heating community.
Heatmiser neoHub Neo System Gateway G2
Best price on market! Delivered next day without paying extra and was literally plug and play. Instructions tell you everything you need to know.
Steve Allen, Horsham
30 August 2024 09:37
'NeoHub. A great way to control your heating from anywhere.'
Easy to use website, swift delivery (under 24 hours) and really clear communication. Best price available too.
Thanks for your kind words about our products and services. We’re very grateful for customers like you and hope you stick with us for years to come.
Heatmiser neoHub Neo System Gateway G2
We purchased the Neohub to link all of our Neostats to allow us to control them all from one place. Setting up the Neohub and linking it to our wifi was really straight forward. Linking the Neostats to the Neohub via wifi took a little patience, but was essentially very easy. Being able to control all rooms from one simple app is brilliant!
Thank you for sharing your feedback on the neoHub system. It is a handy piece of equipment to have as part of the Heatmiser neo system.
Trusted Customer
30 August 2024 09:33
'Replacement'
Very efficient
We are incredibly grateful that you took the time out to leave us a 5-Star review.
Heatmiser DS1 Manual Dial Thermostat
This is the first replacement in seven years
It is great to hear the product you purchased is a suitable replacement.
Trusted Customer
29 August 2024 10:38
'Highly Recommended'
Absolutely perfect. I spoke with a very pleasant gentleman when placing my order and came away feeling a valued customer and reassured I have the correct replacement part. Thank you
Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime.
Trusted Customer
28 August 2024 21:09
quick despatch, easy to buy the product, also cheaper then other sellers
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
Heatmiser neoHub Neo System Gateway G2
Heatmiser neoStat-hw Hot Water Programmer (Glacier White) v2
Heatmiser UH4 4 Zone Wiring Centre v2
Heatmiser neoStat v2 Programmable Thermostat - White