Element Shop - Customer Reviews
We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.
We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.
Ratings based on data collected by third party reviewing platform.
| 5 | 93% | |
| 4 | 6% | |
| 3 | 1% | |
| 2 | 0% | |
| 1 | 0% |
Latest Element Shop customer service reviews
Trusted Customer
28 August 2024 21:09
quick despatch, easy to buy the product, also cheaper then other sellers
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
Heatmiser neoHub Neo System Gateway G2
Heatmiser neoStat-hw Hot Water Programmer (Glacier White) v2
Heatmiser UH4 4 Zone Wiring Centre v2
Heatmiser neoStat v2 Programmable Thermostat - White
Sharon White
26 August 2024 17:55
'Instant hot water - brilliant!'
Arrived quickly as promised. Easy to use website
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the heating community.
Trusted Customer
19 August 2024 07:27
'Good Supplier of a great product.'
Ordering process straightforward and item delivered quickly.
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
Heatmiser neoHub Neo System Gateway G2
Very easy to install. Connecting the individual thermostats is simple and the access to the data means that I can adjust directly from the app rather than having to adjust each thermostat individually, which is so much easier. Also the trending facility that allows viewing the temperature at each sensor over a period is extremely useful and I'm sure it will enable me to optimise temperature settings.
Thank you for leaving a great product review for your new Heatmiser Neohub. We appreciate you sharing the word about our great products.
malcolm d, Stirling
19 August 2024 04:28
'Good quality service'
Good communication.Prompt delivery.
Excellent service.
All packaging suitable for recycling.
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. We look forward to serving you for many years to come!
Jon Pinnock
16 August 2024 20:19
Good shopping sent fast .
Thanks so much for sharing your experience with us. We hope to see you again soon.
Trusted Customer
13 August 2024 08:20
'Timer controller'
Outstanding service, couldn't wish for better. Dispatched extremely quickly, within a maximum of 2 hours of order placement. Delivered early the next day. A pleasure to purchase from this Company.
Controller works well.
We can’t thank you enough for the kind words about our products and services. Your review means a lot to us and lets us know we’re on the right track.
Trusted Customer
12 August 2024 11:33
Very easy to order quick and speedy delivery
Thank you so much for this great 5-star review. We really appreciate your business and helping to share the word about element Shop.
Sukhi
10 August 2024 08:54
'Delivery'
Very fast delivery and service
We really appreciate your positive rating for your recent purchase from element Shop.
Roger B, Worcestershire
9 August 2024 13:43
Excellent speedy service
We appreciate you taking the time to leave us a review on our quick and speedy delivery service.
Andreas Fritzsche, Wellingore
1 August 2024 07:29
'Heatmiser neo gen 2'
Delivered swiftly after ordering
Fantastic to hear, thank you very much for the really great review.
Heatmiser neoHub Neo System Gateway G2
Absolute cinch to install, other than needing to install a firmware update which was also easy, I had this installed and working in 10 mins, easiest piece of smart home kit I’ve installed so far.
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the heating community.