Element Shop - Customer Reviews
We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.
We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.
Ratings based on data collected by third party reviewing platform.
| 5 | 92% | |
| 4 | 6% | |
| 3 | 1% | |
| 2 | 0% | |
| 1 | 0% |
Latest Element Shop customer service reviews
Trusted Customer
14 January 2025 17:12
everything was very professional
Thank you so much for your kind words! Your feedback is invaluable and helps us keep our standards high.
Heatmiser neoStat v2 Programmable Thermostat - White
Christine Stephenson, South Bucks
13 January 2025 18:13
Speedy delivery and product was very competitively priced. Will be my ‘go to’ for future purchases. Thank you.
Thank you so much for this great 5-star review. We really appreciate your business and helping to share the word about Heater Shop.
Heatmiser Slimline Thermostat v4
Ordered and received 36 hours later. Kept informed by courier. And thermostat price compared extremely favourably with other merchants. Elementshop will be by ‘go to’ for future purchases. Extremely impressed.
It’s rewarding to know that you were satisfied with our service. If there’s anything more we can do for you, we’re just a call away!
Ian Jacobson
12 January 2025 12:48
'Heatmiser thermostat'
Service was prompt. Package was slightly damaged but item unmarked
We are incredibly grateful that you took the time out to leave us a 5-Star review.
Heatmiser neoStat v2 Programmable Thermostat - White
Works as it should but was a replacement for a 10 year old unit. So they don’t last forever.
Thank you so much for your kind words! Your feedback is invaluable and helps us keep our standards high.
Francis Gilbert, London, UK
11 January 2025 20:09
'Very quick and easy!'
Very fast delivery! Excellent.
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.
Heatmiser neoStat v2 Programmable Thermostat - White
Fantastic product, used to replace some v1 thermostats
Thank you so much for taking the time to leave us a rating on your replacement thermostats.
Neal Clayton, Caterham
11 January 2025 17:28
Excellent with fast overnight delivery
Fantastic to hear, thank you very much for the really great review.
Heatmiser neoStat v2 Programmable Thermostat - White
This is my second purchased as the originals now 9 years old seem to be giving up the ghost. These were easy to replace and function correctly.
Thanks so much for sharing your experience with us. We hope to see you again soon.
kevin AYRES, oxford
11 January 2025 10:24
'Efficient and very helpful'
i described the symptoms , and a very helpful man told me i need a new one of these , not only that it arrived the next day, 24 hours later we are up and running and nice and warm, Thank you.
We can’t thank you enough for the kind words about our products and services. Your review means a lot to us and lets us know we’re on the right track.
Aube TH232 7 Day Programmable Thermostat - Digital A/F/AF
i described the symptoms , and a very helpful man told me i need a new one of these , not only that it arrived the next day, 24 hours later we are up and running and nice and warm, Thank you.
Thank you for your positive feedback. We appreciate your business with us.
Trusted Customer
10 January 2025 16:36
'There’s service……….AND then there’s the ELEMENTSHOP service'
I spoke to a chap at the sales department ( because I had a question to ask about the product I wanted to purchase) at 2.40pm on Thursday, and asked if I could order the part with him or do I need to order on line. He said if you order ( now ) on line it will be before our 3 pm cut off point and you will receive it tomorrow. Which I did, and it arrived lunchtime the next day . BRILLIANT
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing element Shop. We look forward to serving you for many years to come!
Trusted Customer
10 January 2025 12:29
'Good service'
Very quick supply within 24 hours
Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime.
Heatmiser neoStat Programmable Thermostat - Black v2
Excellent product have been using these for the last 10 years have the heatmiser system on my under floor heating
Thanks for the 5-star review. The team at Element Shop is thrilled you’re happy with your recent purchase.
William Watson, Cheshire
9 January 2025 13:54
'Heatmiser Neo'
Delivered on time
Fantastic to hear, thank you very much for the really great review.
Heatmiser neoStat WiFi - WiFi Thermostat - Glacier White
Does what it says on the tin, only negative was the difficulty in pairing the control to the app, took several attempts
Thanks for sharing your rating with us and the heating community.
Trusted Customer
8 January 2025 11:05
Great
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.
Heatmiser neoStat v2 Programmable Thermostat - White
Very quick delivery and just what I wanted
Thank you for your positive feedback. We appreciate your business with us.