Element Shop - Customer Reviews
We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.
We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.
Ratings based on data collected by third party reviewing platform.
| 5 | 93% | |
| 4 | 6% | |
| 3 | 1% | |
| 2 | 0% | |
| 1 | 0% |
Latest Element Shop customer service reviews
Trusted Customer
13 August 2024 08:20
'Timer controller'
Outstanding service, couldn't wish for better. Dispatched extremely quickly, within a maximum of 2 hours of order placement. Delivered early the next day. A pleasure to purchase from this Company.
Controller works well.
We can’t thank you enough for the kind words about our products and services. Your review means a lot to us and lets us know we’re on the right track.
Trusted Customer
12 August 2024 11:33
Very easy to order quick and speedy delivery
Thank you so much for this great 5-star review. We really appreciate your business and helping to share the word about element Shop.
Sukhi
10 August 2024 08:54
'Delivery'
Very fast delivery and service
We really appreciate your positive rating for your recent purchase from element Shop.
Roger B, Worcestershire
9 August 2024 13:43
Excellent speedy service
We appreciate you taking the time to leave us a review on our quick and speedy delivery service.
Andreas Fritzsche, Wellingore
1 August 2024 07:29
'Heatmiser neo gen 2'
Delivered swiftly after ordering
Fantastic to hear, thank you very much for the really great review.
Heatmiser neoHub Neo System Gateway G2
Absolute cinch to install, other than needing to install a firmware update which was also easy, I had this installed and working in 10 mins, easiest piece of smart home kit I’ve installed so far.
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the heating community.
Nigel Peters, Leeds
30 July 2024 08:54
'Heatmiser neo hub'
Element shop delivered the product quickly, for free and their price was the best
We can’t thank you enough for the kind words about our products and services. Your review means a lot to us and lets us know we’re on the right track.
Heatmiser neoHub Neo System Gateway G2
Essential if you use Heatmiser thermostats. Why plumbers put in new systems without this is crazy - the £100 or so price is worth every penny
We really appreciate you taking the time to share your thoughts about the Heatmiser NeoHub. It's great to hear the product is suitable for your requirements.
Geoffrey Masterman, Duns
28 July 2024 11:38
'Danfoss FP720 V2'
Good price with fast delivery.
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
Nigel Peters, Leeds
27 July 2024 13:49
'Great service'
Great. Delivered for free in less than 2 days.
Fantastic to hear, thank you very much for the really great review.
Heatmiser neoHub Neo System Gateway G2
Element shop were perfect. Ordered and delivered for free in less than 2 days. Superb.
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the heating community.
Trusted Customer
27 July 2024 13:29
'Great price and prompt service'
Great price compared to other outlets, arrived promptly and well packaged. Recommended.
We're happy to see that you had a 5-Star experience with Heater Shop. Thanks for sharing.
DEVIreg Touch Thermostat - Pure White
Bought as a direct and updated replacement for the old Devi 550, which gave up the ghost over the winter. After checking the main supply and then disconnecting from the mains, both the heating element and floor sensor showed the right resistance, so it was clear the old Devi was at fault. Ordered this replacement from the Element Shop, it was keenly priced and arrived promptly. Word of caution, the order of the terminals on this updated replacement DO NOT match exactly the order on the old 550, so take care when fitting. It’s summer, so not had a chance to check it’s working correctly, but no reason to think it won’t work when needed.
It's great to hear the DEVIReg Touch was a suitable replacement for your Devi 550 thermostat. Thank you for taking the time to leave a review on our products.
Tim Daykin
23 July 2024 15:16
'Fast and effecient'
Excellent, super fast service
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!