Element Shop - Customer Reviews
We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.
We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.
Ratings based on data collected by third party reviewing platform.
| 5 | 93% | |
| 4 | 6% | |
| 3 | 1% | |
| 2 | 0% | |
| 1 | 0% |
Latest Element Shop customer service reviews
PSM, Oxford
4 October 2024 08:06
'Fabulous'
Element shop got a replacement neoStat 2 me less than 24h after my old unit failed, saving me a lot of potential problems. I can't praise the service I received highly enough.
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
Heatmiser neoStat-hw Hot Water Programmer (Glacier White) v2
My neoStat failed leaving me with a big problem. Element Shop got a replacement to me in less than 24h and with no cost of postage. Fabulous!
Trusted Customer
3 October 2024 12:10
'Good price and good service'
good price, easy to order and speedy delivery
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
BRIAN WRIGHT., Maidenhead,Berkshire
3 October 2024 10:38
'Heatmiser Neostat WiFi Carbon.Boiler Room Stat.Very dim display .'
Element Shops service was excellent and with next day delivery. Their returns methods is also one of the best I have come across with cocise and accurate information.
Thank you so much for this great 5-star review. We really appreciate your business and helping to share the word about element Shop.
Heatmiser neoStat WiFi - WiFi Thermostat - Carbon
Probably the best WiFi boiler central heating smart app and excellent WiFi functioning . The app is a delight and the best I have come across ,. Most of the Chinese apps for these thermostats are hopeless. I have only given the Heatmiser 2 * because the back lite LED back-lite display is unreadable in a daylight day in my lounge , The model I had was a Neostat Wifi Carbon .Visually its excellent but my one due to its very dim screen brightness is only suitable for bedrooms or very low ambient light levels. The proximity sensor only functions when a finger is about an 15mm way from the arrow touch keys.The display does increse from non visible in a bright room to barely adequate to the extent of pulling the curtains ..I programmed it in the evening with three table lights illuminating my lounge and had to sit away from any direct light.I spoke the Heatmiser technical help and explained the situation and was tolf the White version would be brighter but this is a totally different backlite (slight blue I was told).I have no idea how bright the white version is.At £ nearly 90-100 its not cheep but it does ooze quality but entirely let down by its very low screen illumination for normal heating boiler controll for the lounge all hallway where a normally good natural light level is present.Unfortunately a few hours after speaking to Heatmiser and them suggesting to get a refund ,(as there is no way the screen brightness can be increased) the thermostat failed and appeared to be dead.It has now been returned to Heatmiser for invetigation .which I am informed will take around 2-4 weeks
We appreciate you taking the time to leave a detailed product review on the Heatmiser NeoStat WiFi.
Once this has been investigated with Heatmiser we will contact you with the results to discuss the next steps.
Trusted Customer
3 October 2024 08:11
'Good service from Elementshop'
Prompt despatch on 24 hour delivery. Unfortunately, ParcelForce messed up and it took 4 days to arrive. Also, Parcelforce do not send text/email with expected time window for delivery, so other carriers may be better option.
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.
Trusted Customer
2 October 2024 12:03
Excellent, could not fault the service.
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the heating community.
Lee, Llandrindod Wells
2 October 2024 03:12
'Fast and reliable'
Fantastic service! Ordered Monday afternoon and my thermostats arrived Tuesday morning. Also, Element Shop offered the best prices and I will definitely be using them again. Highly recommended.
We can’t thank you enough for the kind words about our products and services. Your review means a lot to us and lets us know we’re on the right track.
Heatmiser neoStat WiFi - WiFi Thermostat - Glacier White
Fantastic service! Ordered Monday afternoon and my thermostats arrived Tuesday morning. Also, Element Shop offered the best prices and I will definitely be using them again. Highly recommended.
We can’t thank you enough for the kind words about our products and services. Your review means a lot to us and lets us know we’re on the right track.
Adrian Hine, Suffolk
1 October 2024 15:20
Quick and easy from their counter
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
Aston Key, St. Buryan
30 September 2024 10:56
'Proper job!'
What's not to like! Great price, and free (next day) delivery.
Thank you "Element Shop"
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.
Heatmiser neoHub Neo System Gateway G2
We have seven Grant Uflex Neostat V2 thermostats controlling the underfloor heating on both floors of the house. Changing the parameters on any or all was incredibly "clunky" and time consuming. The Heatmiser Gateway G2 looked the way to solve this.
And - I was right! easy to pair the gateway and set up my account, and pretty easy to connect each of the V2's to the gateway. The only problem I has was one thermostat would not connect to the mesh network, and reading the manual suggested resetting the thermostat may fix the problem. So reset it (no problem) but still wouldn't connect. Then realized that having named the zone I had only 2 mins to connect the V2 (which had then expired). So - deleted the zone, re-named it and bingo - connected immediately.
Now - I have all the temperatures on the V2's visible at one time on my phone, and can easily change any of the parameters from my armchair (or even the pub!!)
Brilliant bit of kit! If you have more than a couple of V2 thermostats in your house - get one of these!
Thank you so much for leaving a great, detailed review on the new Heatmiser neoHub Gateway. It's great to hear the product suits your requirements.
Trusted Customer
29 September 2024 10:28
'5 star service'
5 star service. Lowest price available along with a reliable next day delivery, what more could you ask for.
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
Heatmiser neoAir v3 Wireless Smart Thermostat - White
Replacement for a Heatmiser neoAir v2 which had failed. Not the most reliable products and the instructions supplied are as clear as mud, just as well Heatmiser have an excellent technical department
Thank you for taking the time to leave a product review. We appreciate you leaving feedback on the neoAir v3.
Trusted Customer
27 September 2024 14:53
'Great service'
Very prompt and well packaged.
The team here at element Shop is thrilled to receive such a great rating, thank you.