Element Shop - Customer Reviews

We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.

We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.

Click to view our independent Feefo review profile

4.998% Positive (719 reviews)

Ratings based on data collected by third party reviewing platform.

5		93%
4		6%
3		1%
2		0%
1		0%

Latest Element Shop customer service reviews

Excellent

Trusted Customer
3 December 2022 09:07

Prompt service and speedy delivery ahead of expectation.

Excellent

Rob N, Leatherhead
3 December 2022 08:01

'Excellent Company'

Brilliant service, prices more reasonable than other stockist and items in stock when I needed them next day delivery included. Cannot ask any more thanks to Element shop.

Excellent

Trusted Customer
3 December 2022 06:06

'Super fast delivery'

Super service. Very reliable with next day delivery

Heatmiser neoHub Neo System Gateway G2

Does exactly what I wanted it to do. Linked up with my existing thermostats and allows for remote access via the app

View product

Excellent

Simon Burrow, Lancaster
2 December 2022 07:47

'Excellent service from start to finish'

Product well priced, communication perfect, dispatch and delivery very quick. Excellent service. Cannot recommend highly enough. Thankyou..

Excellent

Trusted Customer
1 December 2022 19:51

Item was out of stock so pre ordered.
Shipped earlier than expected date.

Excellent

Trusted Customer
25 November 2022 12:46

'Good delivery'

Ordered some heating controls in the afternoon , they turned up next day.

Good prices too.

Average

Andy Weekes
25 November 2022 12:29

'Harmoni 100+Thermostat'

One of the most difficult thermostat to set up very complicated and unclear instructions. The app was even worse non of the screens that we shown on the manual came up during the installation so I don'y know whether it is installed properly or not.

Thank you for taking the time to leave feedback.
If you need any help setting up your thermostat please give us a call and we will be very happy to help ensure that it is working properly for you.