Element Shop - Customer Reviews
We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.
We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.
Ratings based on data collected by third party reviewing platform.
| 5 | 92% | |
| 4 | 6% | |
| 3 | 1% | |
| 2 | 0% | |
| 1 | 0% |
Latest Element Shop customer service reviews
John Wheelhouse
15 March 2023 12:34
'Spot on service'
Helpful staff and good priced goods
Thank you for your positive feedback . We appreciate your business with us and hope to see you again soon.
Victoria Sribunchai
15 March 2023 08:17
'Quick delivery, good communication'
Easy to use website, quick delivery and good communication to let me know when the parcel would arrive
Thank you for taking your time to leave a review we appreciate your positive feedback.
Trusted Customer
12 March 2023 10:05
'Good service and the item I required'
Everything was simple and straightforward
Thank you for taking the time to leave your positive feedback.
Heatmiser neoAir v3 Wireless Smart Thermostat - White
Haven't installed as yet but the item is as expected from a large manufacturer
Trusted Customer
4 March 2023 11:28
Great service and price, will us again
Fantastic to hear, thank you very much for the really great review.
DEVIreg Touch Thermostat - Pure White
Great service and price, will use again
Robert Thomson
4 March 2023 09:35
'Slick Service'
Bought a replacement Heatmiser thermostat from Element that had been difficult to find in stock elsewhere. Competitive price and delivery service via DX was excellent. Would definitely use this company again should the need arise for a similar item.
Thanks for your kind words about our products and services. We’re very grateful for customers like you and hope you stick with us for years to come.
Heatmiser neoStat-e Electric Thermostat (Platinum Silver) v2
Item was a replacement for an older Heatmiser thermostat that is no longer in production. However, newer model was very similar in size and fittings were exactly the same, so it was very simple to fit. Replacement now configured and working perfectly.
Matthew Newton
3 March 2023 06:38
'My iteams arrived in 24hours for free'
Fast and free with updates on my delivery
Thanks so much for sharing your experience with us. We hope to see you again soon.
Danfoss WT-D - BasicPlus2 - LCD Display Thermostat
Tge iteams were the cheapest by 40%
Trusted Customer
2 March 2023 08:54
'Great service'
Very quick delivery.
Thank you for your positive comments about our service.
Heatmiser Slimline-e Thermostat v3
Replacement for a faulty thermostat.
Trusted Customer
2 March 2023 07:10
'Ordered at 4.15pm and here the next day by 10am- it doesn't come any better'
Outstanding Service
Thanks for your kind words about our products and services. We’re very grateful for customers like you and hope you stick with us for years to come.
Peter Cave
1 March 2023 09:38
'Simple and straightforward'
Had exactly what I required
Fantastic to hear, thank you very much for the really great review.
Trusted Customer
22 February 2023 07:29
'Excellent service right the way through the purchase'
Provided me with sound help and advice and was also able to organise a discount for bulk items which is welcomed. The courier service is also worth mentioning who delivered on the day they said they would even though I knew he was having a bad day (delays).
Can’t fault the service overall.
Thanks
Thank you, your feedback is very much appreciated.
Heatmiser neoStat Programmable Thermostat - Black v2
Early days but so far I’m impressed with both how the device looks and the ease of setup. Some nice neat functions too (recipes).
Managed to get it configured in Apple HomeKit too without issue.
Heatmiser neoKit 1 - Black (Gen 2)
Easy to setup (if you understand how Wii fi networks operate when both 2.4 / 5ghz are not visible) Was a bit worried from all the negative comments on heatwise feedback but I personally had no issues…so far.