Element Shop - Customer Reviews
We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.
We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.
Ratings based on data collected by third party reviewing platform.
| 5 | 93% | |
| 4 | 6% | |
| 3 | 1% | |
| 2 | 0% | |
| 1 | 0% |
Latest Element Shop customer service reviews
Tom Mrozinski
16 September 2021 13:56
Quick and all ok
We are incredibly grateful that you took the time out to leave us a 5-Star review.
Harmoni - SmartMat 200w/m² - 0.5m² 100w Underfloor Heating Mat
Overall it is a good product
Harmoni - SmartMat 200w/m² - 4.0m² 800w Underfloor Heating Mat
Overall it is a good product.
Geraldine Sparkes
13 September 2021 20:08
Helpful and quick service.
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
Paul Saunders
10 September 2021 10:47
'You could not get a more speedy service'
Honesty , you could not get a speedy order, ordered in post , that day , keep it up
Thank you so much for taking the time to leave an excellent rating. Your review means a lot and shows us we are on the right track.
Trusted Customer
6 September 2021 17:35
'Fghcghjvghxdfz'
yes, very good
Thank you for the great review!
Trusted Customer
26 August 2021 19:48
'Orderd 5pm and arrived following morning 8am good timing'
excellent service
Thank you for submitting a 5 star review.
We really appreciate your positive comments and are glad it was delivered super quickly for you.
Wayne WK Lam
25 August 2021 08:30
Was very quick
Thanks so much for sharing your experience with us. We appreciate the 5 star review.
Trusted Customer
12 August 2021 08:22
Excellent product, web site easy to use and the delivery arrived the next day foc. Price was very good
Fantastic to hear, thank you very much for the great review
Trusted Customer
10 August 2021 07:50
Superb service
Thank you for your positive comments about our service.
Richard Thomson
9 August 2021 07:19
'Excellent service'
Order process was very easy and delivery w2as prompt and on time. All round service was excellent .
Thanks so much for giving us your opinion on how we are doing.
We're glad that our customers are having a great experience.
Stiebel Eltron DEM 3 Set Instantaneous Unvented Water Heater
Excellent all round service
Ken Gill
2 August 2021 15:19
Very prompt, efficient delivery
Thank you for this positive review on our delivery service. We highly appreciate this.
Stiebel Eltron DEM 4 Set Instantaneous Unvented Water Heater
Installed and operating although the fibre washer on the hot connector had to be replaced with a rubber washer. It was bought to replace one from another manufacturer which repeatedly failed (triac failure) after about 12 months use - 4 times in 4 years. It remains to be seen how reliable this one is.