Element Shop - Customer Reviews

We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.

We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.

Click to view our independent Feefo review profile

4.998% Positive (721 reviews)

Ratings based on data collected by third party reviewing platform.

5		93%
4		6%
3		1%
2		0%
1		0%

Latest Element Shop customer service reviews

Excellent

Tricia
14 February 2022 08:28

'Great service'

Great service thanks

This is great to hear, thanks for taking the time to leave a review.

ProWarm ProTouch v2 Thermostat - White

Great service and product

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Excellent

Steven Kerr
14 February 2022 07:13

Excellent service

Thank you very much for taking the time to leave such great feedback.

Excellent

Brian Norris
9 February 2022 06:37

'Would reccomend and will be a returning customer if I need anything else.'

1st class service, very fast delivery and will priced compered to other online shops,

Thank you so much for taking the time to share your experience with Heater Shop. We take pride in knowing our customers are happy with their ordering experience.

Heatmiser neoHub Neo System Gateway G2

Good item and very easy to set up. Though it would work with Alexa but doesn't but the app is easy to use.

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Excellent

Trusted Customer
9 February 2022 06:03

'Excellent'

Excellent service, product and delivery.

This is brilliant to hear, thank you for taking the time to leave us a review.

Good

Abbie Rutherford
1 February 2022 08:56

'Would buy again!'

Ordered from here for the first time. The delivery was scheduled to come on a Monday when it was despatched on the Monday and arrived on the Tuesday, not tragic but would be good to know when ordering again.
Delivery come and we were missing a small item, however the customer service team were fantastic and dealt with it straight away.
Good quality product, great customer service. Would by from here again :)

Thank you for the positive review. We are sorry there was an issue with the delivery date but thank you for understanding!
We are glad to hear our customer service team was able to assist you when resolving the delivery mistake.
We can’t thank you enough for the kind words about our products and services. Your review means a lot to us and lets us know we’re on the right track.

UltraTile ProPrimer - 5L

Good product would order again

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Ultra-Tile ProFlex S2 Flexible Fibre Reinforced Grey Tile Adhesive

Good product would buy again

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Dural Durabase CI++ Decoupling Mat - 30 SQM (30m x 1m Roll)

Good product, would order again

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Excellent

Haydn Wheeler
1 February 2022 08:24

Excellent !

We're happy to see that you had a 5-Star experience with Heater Shop. Thanks for sharing.

Excellent

Carlo, Pateley Bridge
31 January 2022 17:07

'Excellent range of high quality brands and good service…'

Easy to find product. Thorough information on the product page, easily accessed and simple purchase process. Excellent range of high quality brands and good service and delivery.

Excellent

DAVE, Herne Bay
31 January 2022 10:44

Helpful and quick delivery

Heatmiser neoStat 12v v2 - Programmable Thermostat White

Good service and very helpful

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Excellent

Shaun Williams, Dennington
29 January 2022 08:30

'Great Service'

Top class service. I needed advice with regard to a underfloor heating purchase. I was met by Liam who was extremely knowledgeable and had all the time in the world for my questions of which there were quite a few. Great service which I would certainly recommend.