Element Shop - Customer Reviews

We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.

We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.

Click to view our independent Feefo review profile

4.998% Positive (632 reviews)

Ratings based on data collected by third party reviewing platform.

5		92%
4		6%
3		1%
2		0%
1		0%

Latest Element Shop customer service reviews

Excellent

AA Brighthouse Electrical Services, London
24 November 2021 17:47

'Five-star services'

Excellent service, extremely fast delivery, this is not my first order from them and it looks like I will only be placing orders with them.

Thank you so much for this great 5-star review. We really appreciate your business and helping to share the word about Heater Shop.

Excellent

Atanas Petrov
24 November 2021 07:00

extremely efficient,prompt, thanks

Thanks for the 5-star review. The team at Heater Shop is thrilled you’re happy with your recent purchase.

Danfoss HP22 087N6609 Shoe Type Zone Valve

Nice and easy, thanks!!!!

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Excellent

Trusted Customer
23 November 2021 08:05

'Fast and efficient service'

Order process was simple and despatched promptly
Follow up technical phone call dealt with efficiently

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

DEVIreg Smart Electric Programmable Thermostat - Polar White

Relatively easy to set up once WiFi connected and great to be able to control via app on phone

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Excellent

Trusted Customer
22 November 2021 14:33

'Speedy delivery'

very fast delivery. Ordered item arrived next day. Well packaged, in full working condition

Fantastic to hear, thank you very much for the really great review.

Stiebel Eltron DHC-E 12 Set - 236448 (Single Phase) Compact Instantaneous Water Heater

Works great. Provides instant hot water in the kitchen. Yet to try it with the shower.

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Excellent

Trusted Customer
19 November 2021 08:34

'Good outcome'

Efficient service and fast delivery

Thank you so much for taking the time to leave us a rating.

DEVIreg Touch Thermostat - Pure White

Delivery on time and part ordered is what we received

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Excellent

David Aitken
18 November 2021 08:09

Excellent service fast and efficient that's why I like job was all done within 2 days including delivery

Thank you so much for the positive rating. We're happy that you're happy, and we're looking forward to your next visit to Heater Shop.

Honeywell T4360B1015 Manual Room Thermostat

Excellent service quick and easy plus early delivery what I liked job all done and dusted now

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Good

David Stanton
17 November 2021 19:00

'We site caused problems'

I would give 5 stars for price, delivery and above all, customer service
BUT, I had lots of problems with the website and couldn’t get through to the payment page on my laptop or mobile, I called Customer Service who did their utmost to help and after the 2 nd call, a solution was found.
Regarding the product, I haven’t laid it yet but have used the same product before so know that it is perfect for what I need