Element Shop - Customer Reviews
We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.
We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.
Ratings based on data collected by third party reviewing platform.
| 5 | 92% | |
| 4 | 6% | |
| 3 | 1% | |
| 2 | 0% | |
| 1 | 0% |
Latest Element Shop customer service reviews
Colin Payne
28 October 2021 08:00
'Good fast service. simply delivered as they say'
The product came quickly. was well packed and exactly what I ordered
We are so grateful for your 4-star review. Thanks for sharing your rating with us and the heating community.
Heatmiser neoAir Smart Thermostat - Glacier White v2
This was to replace a unit that had failed. They ae good units that work well but can be a nuisance to set up
Yvonne Astley
27 October 2021 09:14
Great service, would always use Elements becuas they are no nonsense,just get on with the job.
We cannot thank you enough for these kind comments. We appreciate you being a customer and choosing element shop.
Trusted Customer
26 October 2021 12:20
Best price available at the time, quick delivery. Item is perfect as described and works as described.
Thank you for completing a review. We appreciate you taking the time to leave us 5 stars.
STEPHEN LUNT
26 October 2021 07:48
Everything arrived as advertised and promptly
Excellent, thank you for completing a 5 star review.
Patrick Benzynie
23 October 2021 07:16
Perfect experience. Good website, prompt delivery and advised of delivery date, well packaged underfloor heating controller.
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
Snubber/Contact Supressor for Contactor Control
Electrician advised not required ?.
Aube TH232 7 Day Programmable Thermostat - Digital A/F/AF
Easy to install and clear instructions.
Trusted Customer
19 October 2021 08:01
Very slow in getting a response for an item return. Had to search for ages just to find someone to help me.
Thank you for your feedback.
I am very sorry that you found it difficult to return your item. The best way to return an item would be to call during office hours (9am-5pm) or to email our customer services with the email address found on your invoice.
David Millar
18 October 2021 21:10
'Always deliver what they say'
Another great experience with these folks. Very good service.
Thanks for choosing element shop again. We appreciate the 5 star review.
Trusted Customer
15 October 2021 10:23
'Good experience.'
Quick delivery, no problems at all.
Heatmiser neoHub Neo System Gateway G2
Seems to work well so far. No problems.
Trusted Customer
13 October 2021 18:25
Good price quick delivery and NO exorbitant shipping costs ??
Thank you so much for your 5 star rating for your recent purchase from Heater Shop.
Trusted Customer
13 October 2021 09:34
'Great prices, service and speedy delivery'
Not only great prices but excellent pre sales support and really fast delivery.
Heatmiser neoAir Smart Thermostat - Glacier White v2
Excellent system to modernise my heating system controls
Heatmiser neoHub Neo System Gateway G2
Excellent system to modernise my heating system controls