Element Shop - Customer Reviews
We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.
We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.
Ratings based on data collected by third party reviewing platform.
| 5 | 92% | |
| 4 | 6% | |
| 3 | 1% | |
| 2 | 0% | |
| 1 | 0% |
Latest Element Shop customer service reviews
Trusted Customer
8 December 2021 21:04
Product as expected, and very fast delivery.
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.
Heatmiser neoHub Neo System Gateway G2
It works very well. Adding the thermostats to the hub was quick and simple enough. The app is not the best but does the job (better than setting the thermostats by hand, for sure). Good HomeKit integration.
Clive Handy, Bordon
8 December 2021 08:08
'Good Response to my query'
The customer service guy was really helpful and pointed me in the right direction to cure my problem. He recommended a replacement controller which has worked a treat. The controller arrived in the time stated and I was able to install it quickly.
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Heater Shop. We look forward to serving you for many years to come!
Aube TH232 7 Day Programmable Thermostat - Digital A/F/AF
A fantastic replacement for the old controller, it has made my u/floor heating work perfectly. It also lights up - bonus!
Trusted Customer
7 December 2021 08:40
Excellent service and product.
Thank you so much for your positive rating for your recent purchase from Heater Shop.
DEVIreg Touch Programmable Thermostat (Pure Black)
So much simpler and easier to understand than previous thermostat a good product
Trusted Customer
6 December 2021 16:24
Good service and delivery. Will use again
On behalf of all of us at Heater Shop, I would like to thank you for sharing this great review about our store!
Trusted Customer
6 December 2021 08:45
'See above'
Excellent, no fuss and straightforward service.
Thank you for the great review! We can’t wait to have you back with Heater Shop.
Brian Seal
2 December 2021 08:56
'As above'
Great telephone service (Liam). Correct product. Brilliant delivery.
Thank you so much for taking the time to share your experience with Heater Shop. We take pride in knowing our customers are happy with their ordering experience.
GEOFFREY WALKER
1 December 2021 13:29
'No problems at all.'
Delivered exactly on time as promised. Excellent piece of equipment.
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
DEVIreg Touch Thermostat - Pure White
Very easy to programme on a clear screen.
Darren Palfrey
29 November 2021 08:08
'First class service'
Fast and reliable
We are incredibly grateful that you took the time out to leave us a 5-Star review.
Honeywell V4043H 22mm 2 Port Motorised Zone Valve
fast and reliable, highly recommend
Stephen Lowe
25 November 2021 10:08
'Good service'
Arrived promptly and was a good price.
Thank you for your positive feedback. We appreciate your business with us.
Aube TH232 7 Day Programmable Thermostat - Digital A/F/AF
Good replacement for old stat
Trusted Customer
25 November 2021 07:08
Very quick and easy purchase and delivery
Stiebel Eltron DCE-X 10/12 Premium - 238159 (Single Phase) Instantaneous Water Heater 4i Technology
Not a good as I thought it would be , but I only need it for two sinks
No sure how it would run a shower as the flow is very slow at