Element Shop - Customer Reviews
We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.
We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.
Ratings based on data collected by third party reviewing platform.
| 5 | 92% | |
| 4 | 6% | |
| 3 | 1% | |
| 2 | 0% | |
| 1 | 0% |
Latest Element Shop customer service reviews
Trusted Customer
15 February 2022 08:04
'Wet UFH System'
Helpful team, good quality system and parts, quick turnaround, very reasonable costs, will use again. Would improve to 5 stars if they carried a wider range of fittings to save going elsewhere for such as16mm compression fittings.
Thank you for taking the time to leave such great feedback, we will take this into consideration and see how we can improve our range of fittings.
Tricia
14 February 2022 08:28
'Great service'
Great service thanks
This is great to hear, thanks for taking the time to leave a review.
ProWarm ProTouch v2 Thermostat - White
Great service and product
Steven Kerr
14 February 2022 07:13
Excellent service
Thank you very much for taking the time to leave such great feedback.
Brian Norris
9 February 2022 06:37
'Would reccomend and will be a returning customer if I need anything else.'
1st class service, very fast delivery and will priced compered to other online shops,
Thank you so much for taking the time to share your experience with Heater Shop. We take pride in knowing our customers are happy with their ordering experience.
Heatmiser neoHub Neo System Gateway G2
Good item and very easy to set up. Though it would work with Alexa but doesn't but the app is easy to use.
Trusted Customer
9 February 2022 06:03
'Excellent'
Excellent service, product and delivery.
This is brilliant to hear, thank you for taking the time to leave us a review.
Abbie Rutherford
1 February 2022 08:56
'Would buy again!'
Ordered from here for the first time. The delivery was scheduled to come on a Monday when it was despatched on the Monday and arrived on the Tuesday, not tragic but would be good to know when ordering again.
Delivery come and we were missing a small item, however the customer service team were fantastic and dealt with it straight away.
Good quality product, great customer service. Would by from here again :)
Thank you for the positive review. We are sorry there was an issue with the delivery date but thank you for understanding!
We are glad to hear our customer service team was able to assist you when resolving the delivery mistake.
We can’t thank you enough for the kind words about our products and services. Your review means a lot to us and lets us know we’re on the right track.
UltraTile ProPrimer - 5L
Good product would order again
Ultra-Tile ProFlex S2 Flexible Fibre Reinforced Tile Adhesive (Grey)
Good product would buy again
Dural Durabase CI++ Decoupling Mat - 30 SQM (30m x 1m Roll)
Good product, would order again
Haydn Wheeler
1 February 2022 08:24
Excellent !
We're happy to see that you had a 5-Star experience with Heater Shop. Thanks for sharing.
Carlo, Pateley Bridge
31 January 2022 17:07
'Excellent range of high quality brands and good service…'
Easy to find product. Thorough information on the product page, easily accessed and simple purchase process. Excellent range of high quality brands and good service and delivery.
DAVE, Herne Bay
31 January 2022 10:44
Helpful and quick delivery
Heatmiser neoStat 12v v2 - Programmable Thermostat White
Good service and very helpful
Shaun Williams, Dennington
29 January 2022 08:30
'Great Service'
Top class service. I needed advice with regard to a underfloor heating purchase. I was met by Liam who was extremely knowledgeable and had all the time in the world for my questions of which there were quite a few. Great service which I would certainly recommend.
Single Sided Utility Duct Tape (50m)
Sticky tape. What more can I say
Flexible Conduit for Floor Sensing Thermostat per Metre
The piece I was given is to short so I’m going to have to run to Ipswich for another piece.
Ultra-Tile ProFlex S1 SP+ES Standard Set Flexible Tile Adhesive (White)
Not used yet but it’s tile adhesive so can’t see a problem with it
Harmoni - SmartMat 200w/m² - 2.5m² 500w Underfloor Heating Mat
Not installed yet so can’t really rate the performance but looks ok
Aube TH232 7 Day Programmable Thermostat - Digital A/F/AF
Have used one before so am expecting it to work ok