Element Shop - Customer Reviews
We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.
We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.
Ratings based on data collected by third party reviewing platform.
| 5 | 93% | |
| 4 | 6% | |
| 3 | 1% | |
| 2 | 0% | |
| 1 | 0% |
Latest Element Shop customer service reviews
Trusted Customer
31 October 2024 09:10
'Mapei Grout'
Excellent service.
Thank you so much for taking the time to leave us a 5-star review.
Geoff Hemingway, Worcester
29 October 2024 10:54
'Fantastic service - would definitely use again.'
Superb service, best price, free delivery, great communications and to cap it all free delivery in less than 24hrs. Perfect!!!
It’s rewarding to know that you were satisfied with our service. If there’s anything more we can do for you, we’re just a call away!
Heatmiser neoStat-e Electric Thermostat (White) v2
We have electric underfloor heating in our garage conversion which is controlled by a neostat. This recently failed after some 7 years of use so I've replaced it with the v2 version. To be fair, I replaced it virtually like-for-like to make the job less painful. It is one of the better looking thermostats you can buy and is very feature rich. The only quibble I have is that it isn't very intuitive to use and makes the instruction booklet imperative - do not lose it! Also, a remote control would be handy but you have to buy a wifi hub and download an app to do this, which would be worthwhile if you have several of these thermostats, but having just the one is not financially prudent in my view.
Thank you for taking the time to leave a detailed product review on the Heatmiser neoStat-E. We appreciate you sharing your feedback with us and the heating community!
Trusted Customer
28 October 2024 20:41
Fast delivery.
Thank you so much for taking the time to leave us a 5-star review.
Trusted Customer
25 October 2024 16:14
Very easy to deal with. Efficient and professional people
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
Trusted Customer
25 October 2024 09:36
Fantastic service. Good update on delivery and good delivery time.
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
Trusted Customer
25 October 2024 08:17
Good
Thanks so much for sharing your experience with us. We hope to see you again soon.
Heatmiser neoKit 1 - Glacier White (Gen 2)
Trusted Customer
25 October 2024 07:37
'Good price and fast delivery'
Good price and fast delivery
Thank you so much for taking the time to leave us a 5-star review.
Heatmiser neoAir Stand
Product as expected
Thanks for the 5-star review. The team at element Shop is thrilled you’re happy with your recent purchase.
John Green, Hove
23 October 2024 17:51
'Good Service'
Very good, website user friendly and delivery very quick.
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the heating community.
Heatmiser neoHub Neo System Gateway G2
Easy ordering and quick delivery - very impressed. Not a feefo issue but instructions on how to transfer from G1 to G2 would have been helpful and saved a lot of time1
Thank you so much for your kind words! Your feedback is invaluable and helps us keep our standards high.
Trusted Customer
23 October 2024 10:27
Excellent ?
Fantastic to hear, thank you very much for the really great review.
Trusted Customer
20 October 2024 13:57
'NeoHub v2'
Good communication and delivered quickly
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
Heatmiser neoHub Neo System Gateway G2
Easy set-up and initial experience is it works well controlling the various devices. Slight blip starting up with renaming main hub which led to 2 hubs, so make sure you know the name you want to avoid having to sort this out.
Thank you for leaving a great review on the Heatmiser neoHub Gateway.