Element Shop - Customer Reviews
We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.
We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.
Ratings based on data collected by third party reviewing platform.
| 5 | 92% | |
| 4 | 6% | |
| 3 | 1% | |
| 2 | 0% | |
| 1 | 0% |
Latest Element Shop customer service reviews
Trusted Customer
7 March 2025 14:01
delivery was 2 days from order in good packing
Thank you for your review. We will share this with the team to let them know how we are doing.
Trusted Customer
1 March 2025 10:52
'Good service'
Good service and pricing
Thanks so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience at element Shop.
Trusted Customer
28 February 2025 16:18
'No complaints at all, just as promised'
Excellent
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
Trusted Customer
27 February 2025 06:59
Excellent quick service, will defiantly use again!
It’s rewarding to know that you were satisfied with our service. If there’s anything more we can do for you, we’re just a call away!
Heatmiser TA230 Underfloor Heating Actuator
Great quick prompt service, no issues using again!
Thank you so much for this great 5-star review. We really appreciate your business and helping to share the word about element Shop.
Trusted Customer
25 February 2025 12:08
'Thermostat'
Spot on, very quick delivery, reasonably priced
Thanks for your kind words about our products and services. We’re very grateful for customers like you and hope you stick with us for years to come.
Heatmiser neoStat Programmable Thermostat - Black v2
Excellent delivery, only two days from order. Reasonable price as well so would highly recommend this company
Fantastic to hear, thank you very much for the really great review.
Mark Shadforth
24 February 2025 14:27
'All good'
Quick, as described and competitive price. No need for customer service but if that's as efficient as their sales offering there is nothing to complain about. I'll continue shopping here
On behalf of all of us at element Shop, I would like to thank you for sharing this great review about our store! We are thrilled that you enjoyed your experience.
Heatmiser neoStat v2 Programmable Thermostat - White
I've had a Heatmiser controlled wet UFH system since 2015. It has been solidly reliable and the app (& their support team) consistently useful. This new V2 stat is replacing one of my (six 10 year old) sensors which is intermittently faulty. Easy swap out. Hopefully at least another 10 years for this one.
Thank you so much for your positive rating for your recent purchase from element Shop.
Andrew Williams
23 February 2025 10:47
Great price and next day delivery.
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing element Shop.
Heatmiser Slimline Wireless RF Thermostat v3
Great price and next day delivery.
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing element Shop.
Trusted Customer
22 February 2025 09:19
Ok
Thank you so much for taking the time to leave us a 4-star review.
SHAHZADA Butt
21 February 2025 07:05
Cheap and reliable and fast delivery
It’s rewarding to know that you were satisfied with our service. If there’s anything more we can do for you, we’re just a call away!
Heatmiser neoStat v2 Programmable Thermostat - White
Cheap and reliable and price are loe
Thank you for the great review! We can’t wait to have you back with element Shop.
Heatmiser neoHub Neo System Gateway G2
Cheap and reliable and efficient
Thank you for the great review! We can’t wait to have you back with element Shop.
Heatmiser TA230 Underfloor Heating Actuator
I always use thos brand cheap and reliable
Thank you for the great review! We can’t wait to have you back with element Shop.
Heatmiser UH8 8 Zone Wiring Centre v2
Cheap and reliable and fantastic item for heating
Thank you for the great review! We can’t wait to have you back with element Shop.
Nigel Bolt, Rotherwick
20 February 2025 17:58
'All good'
Excellent service. Easy to order and delivered via Parcel force within one working day
The team here at element Shop is thrilled to receive such a great rating, thank you.
Heatmiser neoStat v2 Programmable Thermostat - White
Replacement for an 8 year old Heatmiser V1 thermostat. Easy fit. Worked straight out of box. Good service from Element Shop - delivered by Parcel force within one working day.
Thanks for your kind words about our products and services. We’re very grateful for customers like you and hope you stick with us for years to come.