Element Shop - Customer Reviews
We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.
We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.
Ratings based on data collected by third party reviewing platform.
| 5 | 92% | |
| 4 | 6% | |
| 3 | 1% | |
| 2 | 0% | |
| 1 | 0% |
Latest Element Shop customer service reviews
Trusted Customer
20 December 2024 16:11
'Absolutely perfect service from ElementShop but Heatmiser neostat is poor'
The purchase of a replacement Heatmiser neostat was beyond perfect. Identified the fault 11am one day; replacement arrived and was fitted by 11am the next. Remarkably good service and would have absolutely no hesitation buying from Element Shop again. Unfortunately, given the very dubious reliability of the Heatmiser neostat, I fear that may be sooner than I'd like.
Heatmiser neoStat v2 Programmable Thermostat - White
The product is undoubtedly poor in. terms of reliability and I will be looking for alternative thermostats going forward but needed a fast like-for-like replacement right now. This is the second dead thermostat in 3 years since the system was installed. The poor reliability together with some features such as the min/max temperature adjustment range that just doesn't work as it should, fall well short of expectations.
Kevin, Forest of Dean
20 December 2024 12:35
'Trustworthy supplier'
Good price, free delivery and delivered on time the next day (they use Parcelforce).
All very good
Heatmiser neoStat v2 Programmable Thermostat - White
Bought an additional Neostat for a room where we still had a manual one. It works a well as all the previous ones but is slightly more sophisticated - I has proximity sensors so the display lights up when you put you hand near it. Excellent
Trusted Customer
20 December 2024 11:20
Good service
Trusted Customer
19 December 2024 20:42
'Great service'
Super quick delivery, thank you.
Trusted Customer
17 December 2024 21:34
'Very good'
excellent
Trusted Customer
17 December 2024 15:26
'Great service !'
Bought 2 items separate dates and was handled promptly and effectively both times. Would recommend them to anyone. Both items were despatched same day.
Raychem Green Leaf Touch Screen Programmable Thermostat
Excellent - easy to install, simple operation, clear display and looks good ! Would recommend
Mark Holling
16 December 2024 20:03
'Element Shop - recommended'
Responsive. Answered the phone and were helpful. This is rare these days but should be normal.
Aube TH232 7 Day Programmable Thermostat - Digital A/F/AF
Although it took longer to arrive than I had been promised (Monday not the previous Friday), once it was fitted it fixed the problem I had and it's all been good since. The team at the company were helpful and - available!
Trusted Customer
15 December 2024 15:32
'Danfoss FP720'
Great service and competitively priced.
Trusted Customer
12 December 2024 15:01
'Fast delivery heating parts'
Good pricing and very fast delivery
Trusted Customer
12 December 2024 10:21
Goods arrived on time