Element Shop - Customer Reviews
We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.
We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.
Ratings based on data collected by third party reviewing platform.
| 5 | 93% | |
| 4 | 6% | |
| 3 | 1% | |
| 2 | 0% | |
| 1 | 0% |
Latest Element Shop customer service reviews
Daniel fincham
19 November 2024 08:18
just what was ordered
Trusted Customer
17 November 2024 15:41
'Five star'
Five star
Trusted Customer
17 November 2024 12:42
excellent
Trusted Customer
16 November 2024 11:25
'Spare parts service'
Excellent Order processed immediately and received the part the following day
Trusted Customer
15 November 2024 09:39
'Great customer service.'
Great customer service in that they answer the phones and deal with returns quickly and efficiently. I’ll be back.
Thank you so much for the positive rating. We're happy that you're happy, and we're looking forward to your next visit to element Shop.
Heatmiser neoStat v2 Programmable Thermostat - White
Great customer service in that they answer the phone and deal with returns quickly and efficiently
Thank you for the great review! We can’t wait to have you back with element Shop.
Trusted Customer
15 November 2024 08:51
'Completely Satisfied'
Excellent , on time and spot on
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the heating community.
Heatmiser neoHub Neo System Gateway G2
I had a little difficulty in setting up but once I understood how to do it correctly it was fine
Thank you so much for your positive rating for your recent purchase from element Shop.
Trusted Customer
15 November 2024 07:21
'Good price, fast delivery'
Good price, fast delivery.
Thank you so much for your positive rating for your recent purchase from element Shop.
Heatmiser neoHub Neo System Gateway G2
Trusted Customer
13 November 2024 16:11
'Heatmiser'
Very efficient, comms good and fast delivery
Thank you for your positive feedback. We appreciate your business with us.
Heatmiser neoHub Neo System Gateway G2
I purchased this to replace a 1st generation hub which had failed. The instructions do not make it at all clear that you have to reset every thermostat back to factory settings before you add them onto the new hub. Very frustrating morning but saved by Google and you tube demos.
Thank you for taking the time to leave a 4 star product review.
Trusted Customer
13 November 2024 13:21
'Danfoss heating control order.'
Absolutely brilliant service. The best prices, free delivery, which arrived within two working days, and the courier, parcelforce, kept us informed of the delivery day and time slot. Thanks to all, and i highly recommend The Element Shop.
We can’t thank you enough for the kind words about our products and services. Your review means a lot to us and lets us know we’re on the right track.