Element Shop - Customer Reviews
We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.
We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.
Ratings based on data collected by third party reviewing platform.
| 5 | 92% | |
| 4 | 6% | |
| 3 | 1% | |
| 2 | 0% | |
| 1 | 0% |
Latest Element Shop customer service reviews
Brett Garside, london
26 March 2025 13:31
'Quick delivery'
easy to order online, cheapest online price and next day delivery
Trusted Customer
25 March 2025 14:17
Fast!
DEVIreg Touch Thermostat - Pure White
Nice design & easy for user
Jose Martinez
18 March 2025 17:57
Excellent, quick service
Fantastic to hear, thank you very much for the really great review.
Trusted Customer
15 March 2025 08:37
'Trade counter customer service'
Trade counter assistant was very polite and helpful. You can ask for no more.
Thank you so much for this great 5-star review. We really appreciate your business and helping to share the word about Element Shop.
Brian Allport, Morpeth
14 March 2025 16:11
Excellent, fas service
Thank you for your positive comments about our service.
Heatmiser neoStat-e Electric Thermostat (White) v2
Does the job. Excellent service
Thanks so much for sharing your experience with us. We hope to see you again soon.
John Russell, Norwich
14 March 2025 08:31
'Home Automation'
First Class service.
Quick delivery
No problems at all.
Thank you for your positive feedback. We appreciate your business with us.
Trusted Customer
13 March 2025 18:13
'Great price fast delivery'
very good price and fast delivery, would definitely use the Element shop again
Thank you so much for the positive rating. We're happy that you're happy, and we're looking forward to your next visit to Element Shop.
Heatmiser neoStat WiFi - WiFi Thermostat - Glacier White
this is an extremely good smart stat for underfloor heating.
Im disabled and being able to control and programme the stat by using an app on my phone has been a game changer for me
Thanks for the 5-star review. The team at Heater Shop is thrilled you’re happy with your recent purchase.
Trusted Customer
12 March 2025 13:47
'Great service'
brilliant quick delivery
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
Nicholas Johns, Whitley bay
11 March 2025 08:42
'Did receive the product'
I don’t know as the package was never received.
Thank you for taking the time to leave a review - I have looked at the tracking for your order and this was dispatched yesterday and delivered this morning, to your address.
If you require any further assistance with this delivery, please do not hesitate to contact our customer services team.
Trusted Customer
9 March 2025 06:04
'Amazing customer service'
Couldn’t ask for more
They went out of their way to sort out a mistake by me when I returned the order by mistake
They arranged a next day delivery on a Saturday for the order to be on time for the plumber
We can’t thank you enough for the kind words about our products and services. Your review means a lot to us and lets us know we’re on the right track.
Heatmiser neoStat v2 Programmable Thermostat - White