Element Shop - Customer Reviews

We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.

We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.

Click to view our independent Feefo review profile

4.998% Positive (721 reviews)

Ratings based on data collected by third party reviewing platform.

5		93%
4		6%
3		1%
2		0%
1		0%

Latest Element Shop customer service reviews

Excellent

Trusted Customer
7 March 2018 19:37

'Great Service'

Genuine product offered at a significantly lower price than anywhere else and with next working day delivery thrown in.

Brilliant, thank you very much for the great review.

Our free next day delivery is a fantastic service that we are very proud to be able to offer our customers.

Honeywell V4043H 22mm 2 Port Motorised Zone Valve

Replacement for failing motor on Siemens valve. Forums claim Honeywell valves more reliable than Siemens. However, the synchronous motor in both is exactly the same, made by same American manufacturer.

Time will tell. If it lasts 5 years, I'll be happy.

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Excellent

Ira Jackson
1 March 2018 11:34

'Fast service'

Fast delivery on time. Product exactly as described.

Brilliant, thank you for taking the time to review us and rate our service as excellent.

Excellent

Trusted Customer
27 February 2018 06:34

'Excellent on all counts'

First class service, excellent price, excellent communication. Will definitely use again.

Thank you for the brilliant review of our overall service and the fantastic comments, we appreciate you taking the time to leave your feedback.

Raychem Green Leaf Touch Screen Programmable Thermostat

Excellent thermostat, no comparison between this and the cheaper models.

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Poor

Simon Hollis
21 February 2018 17:04

'Poor Communication'

I emailed The Element Shop to try and return the item and they never responded to my email.

HI Many thanks for your feedback, I have investigated and cannot find a copy of you're email therefore I must apologise for a lack of response, of course if you wish to return your product please send to the address stated on your original paperwork quoting your original order no and I will ensure this gets created immediately. Many Thanks

Excellent

Florin Rusu
20 February 2018 11:43

Excellent service.

Thank you very much for the excellent 5 star review of our service, it is appreciated greatly.

Excellent

John Pettengell
20 February 2018 11:18

Quick and efficient service.

Brilliant, thank you very much for the fantastic service review.

Excellent

Robert Goddard
19 February 2018 07:48

'Great service'

Always polite helpful staff, they really understand underfloor heating

Thank you for taking the time to review us as polite and competent, we appreciate your fantastic comments.

DEVIreg Smart Electric Programmable Thermostat - Polar White

The controls are great and easy to set up, just needs a slightly better manual or a YouTube instruction
Also be great if they could allow varying temperature settings at different times of the day rather than just two

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Excellent

Mrs P M Hamill
19 February 2018 07:19

'Couldn't ask for better service'

Great service. Very helpful. Would definitely buy from them again

That is absolutely fantastic, thank you for the really great customer service review.

Excellent

Neil Masser
7 February 2018 10:17

Excellent service, order feedback and quick delivery.

Thank you for the excellent review of our service, we appreciate your comments greatly.

Good

Nicholas Glasheen
5 February 2018 16:45

Definitely would use again fast delivery and very helpful on the phone

Brilliant, thank you for the review.