Element Shop - Customer Reviews

We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.

We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.

Click to view our independent Feefo review profile

4.998% Positive (723 reviews)

Ratings based on data collected by third party reviewing platform.

5		93%
4		6%
3		1%
2		0%
1		0%

Latest Element Shop customer service reviews

Excellent

Marek Solis
26 January 2021 22:24

'Perfect online site.'

Very clear online site. Fast shipment, all works. Good price. Will use them again.

Excellent

Keith Douglass
25 January 2021 07:48

The product was exactly what we wanted and arrived within a very short time.

DEVIreg Touch Thermostat - Pure White

Does what is says on the tin

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Excellent

Phil Iveson
11 January 2021 08:33

Fast and efficient, good website, clear and precise. fast delivery through the Xmas period. Excellent service from start to finish.

Fantastic to hear, thank you very much for the really great 5 star review. Our limited team that work over the Christmas period work exceptionally hard to ensure that deliveries run as smoothly as possible - so thank you for the great feedback.

DEVIreg Touch Programmable Thermostat (Pure Black)

Fantastic piece of kit, Small and discreet but easy to use and set up.

I swopped my old DEVireg after fourteen years service after a fault occurred. Easy to swop out and use.

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Good

Neil Dawson
11 January 2021 07:25

'All issues resolved, happy customer.'

all issues resolved, happy customer.

Thank you for your feedback.
I am very sorry that you were delivered the wrong item. Unfortunately our office and warehouse were both closed over the Christmas period and although we have a limited team go in to deal with orders and monitor both emails & enquiries, we were not fully back in the office until 4th January. If you could call us on 01473 559079 we can ensure that your replacement has been sent and that everything is satisfactory.

Excellent

Stuart Radley
4 January 2021 07:18

'Great company'

Have been using the Element shop for some time now, Very good pricing speedy delivery everything you need.

Fantastic to hear, thank you very much for the really great review of our service and speedy delivery.

6mm Premium Thermal Substrate Insulation Board PCS Delta Board 1200mm x 600mm

I use these boards an awful lot, they always seem to have them in stock which is very important as I don't like to hold too many in stock myself. Good product and very similar to there brands.

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Excellent

Tracey Dunn
3 January 2021 10:33

'Fast, efficient customer service'

Quick delivery, product as expected. Would purchase from them again.

Brilliant to hear, thank you very much for taking the time to leave great feedback.

Heatmiser Slimline Thermostat v3

All in working order. Previous one stopped working for no reason after about 2 years so I hope this one lasts longer.

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Excellent

Trusted Customer
29 December 2020 10:18

'Good price, quick delivery, excellent service'

Good price, quick delivery, excellent service

Excellent

Trusted Customer
27 December 2020 08:45

'Excellent service, use them all the time now.'

Excellent service throughout. Web site easy to navigate, payment page simple and regular updates on delivery times. Good selection of products and good prices. Telephone technical backup is excellent.

Fantastic to hear, thank you very much for the really wonderful comments of our technical help and customer services.