Element Shop - Customer Reviews
We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.
We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.
Ratings based on data collected by third party reviewing platform.
| 5 | 93% | |
| 4 | 6% | |
| 3 | 1% | |
| 2 | 0% | |
| 1 | 0% |
Latest Element Shop customer service reviews
Craig Leiper
3 May 2021 07:38
Guided me over the phone to a nice discount offer that I didn't notice on their website. Will be using again in the not too distant future.
Thank you for the positive review. We are glad to hear our customer service team was able to help you in finding the right product.
Ultra-Tile ProRapid RS Rapid Set Flexible White Tile Adhesive
Not sue I can get too excited about an adhesive product but as part of the overall purchase experience, I am happy to lump it in as part of the experience
6mm Premium Thermal Substrate Insulation Board PCS Delta Board 1200mm x 600mm
Looked at other products but have found this to be at a good price point
40mm Galvanised Washer & 25mm Screw (Pack of 50)
Good price compared to rivals
Delta Board Jointing Tape for Thermal Substrate Insulation Boards
A good alternative to other similar products but at a considerably cheaper price
6mm Premium Thermal Substrate Insulation Board PCS DeltaBoard (3m² Kit)
Good product at a fair price
David Baines
3 May 2021 07:36
'Fantastic company. Great service'
Excellent service from this company five-star would use 100% every single time
Trusted Customer
27 April 2021 18:04
'No fuss good service'
Very good and competitive
Thank you for completing a review. We are glad you are happy with our service.
Aube TH232 7 Day Programmable Thermostat - Digital A/F/AF
No issues prompt delivery at competitive price
Steven King
27 April 2021 09:04
very efficient service and great communication
This is great to hear. Thank you for taking the time to submit a review. We are proud of our efficient service.
Heatmiser RF-Switch Wireless receiver v2
very efficient and great level of service
Steve Curtis
27 April 2021 07:14
'Let down badly by poor couriers'
Great service, rubbish couriers.
Did not call despite a contact number and clear
Instructions being left.
Time to change providers!!
Thank you for taking the time to complete a review. I understand there was some confusion about the parcel being delivered which I can see has been resolved.
I do apologise about the poor communication from the courier driver. I have passed this complaint on to Parcelforce.
Carolyn Ward-Daniels
26 April 2021 09:19
'Great service'
I have used this company for years. I love the product and have specified it many times. Quotes are done straight away and deliveries prompt.
Thank you for your positive feedback. We appreciate your regular business with us.
John Holland, Herne Bay
26 April 2021 07:49
'Not as ordered but better.'
Delivered in good time and does the job. Not exactly as ordered but turned out to be better than the original.
Thank you for your positive feedback. We appreciate your business with us.
Please do not hesitate to contact us with any product queries.
DEVIreg Touch Thermostat - Pure White
Already told you on previous screen!
Trusted Customer
19 April 2021 15:03
'Good Service'
fast and efficient service
Thank you for the great review. We appreciate it.
ProWarm ProTouch-E WiFi - White
thermostat easy to install & working well. Took several attempts to connect via Wifi as seems to need very strong signal via the App.
Trusted Customer
12 April 2021 09:02
'Excellent Service, prompt delivery and friendly helpful customer service.'
Excellent Service, prompt delivery and friendly helpful customer service.
We can’t thank you enough for the kind words about our products and services. We appreciate your business with us.
Harmoni - SmartMat 200w/m² - 5.0m² 1000w Underfloor Heating Mat
easy to lay and sticks to the floor
DEVIreg Touch Programmable Thermostat (Pure Black)
easy to use, good design, looks great on the wall
Trusted Customer
6 April 2021 08:45
'Excellent'
competitive price and fast delivery